Client Service Technician
Location Egypt - Cairo Category Information Technology JOB DESCRIPTION
Primary Function:
High level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi tasks / technologies. Develop documentation.
Core Job Responsibilities
Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests. Escalate issues as appropriate and act as a technical escalation point. Maintain a high level of customer satisfaction. Comply with the desktop group practices and procedures. Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner. Identify technical and process issues and recommend improvements. Achieve target ticket volumes and ticket resolution levels.
Compliance:
Responsible for compliance with applicable corporate policies and procedures.
Relationship Management:
Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on.
Accountability/Scope:
Completes tasks as assigned by the dispatch/remedy system and as directed by the manager.
Decision Making:
Follows the processes, practices established for the group.
Education/*Experience:
Bachelor degree or equivalent experience. Industry certifications. 2 - 4 years of experience.
Job Id 31099961
Location Egypt - Cairo
Medical surveillance Not Applicable
Division BTS Business Technology Services
Travel Not specified
Additional Location "Abbott's training opportunities have helped me acquire new skills and knowledge that have enhanced my day-to-day work efficiency and quality."
Chun Wah Kang "I feel grateful to work in an environment that supports me professionally and personally. Abbott's career development platform has provided me with key opportunities to learn new skills and grow my career at the company. It makes me so happy to be able to help others grow in their career and achieve our goals to develop products that help people lead healthier lives."
Hans Sanchez "Abbott prioritizes the growth and development of its employees. I've taken advantage of online training to enhance my skills and worked with my manager to develop goals to help me reach the next level in my career aspirations. I'm always encouraged to bring innovative ideas and acknowledged for my work. It feels good to work for a company that appreciates my perspective and rewards my achievements."
Kah Yin Au "Abbott's training opportunities have helped me acquire new skills and knowledge that have enhanced my day-to-day work efficiency and quality."
Chun Wah Kang
