Chief Steward

Job Requisition ID: 166803 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Role Purpose: To assist IKEA Food team in ensuring the efficient production of food in the section as per the set standards, procedures, customer’s requirements and cost guidelines.

What you will do: 

Customers

• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.
• Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
• Ensure our guests have a great shopping experience always throughout the day.

Commercial

• Responsibility of coordinating the area of food safety in the store.
• Ensure that IKEA Food Safety programs are implemented and followed in the store. .
• Build relationships with relevant national and local authorities, auditors and suppliers.
• Be well updated on current and upcoming national legislation on food safety.
• Ensure that all IKEA FOOD co-workers are familiar with CASY (incident reporting).
• Ensure that the IKEA FOOD Team knows how to act if an incident occurs through the Emergency Management Team.
• Initiate and follow up of investigations caused by incidents concerning national and international range.

People

• Actively work with the Chef to increase his knowledge and expertise in all areas of production
• Ensure the correct use of equipment at all times and reports breakdown or failure to the Chef
• Attend and participates in training sessions as required
• Perform other related functions that may be assigned from time to time
• Steering the business
• Work actively to make the IKEA store successful and high performing, today and tomorrow by attracting visitors, achieving sales growth and reasonable profitability, ensuring the satisfaction of guests and co-workers, and excellent operational performance as measured through our defined Key Performance Indicators (KPIs).
• Ensure the implementation and follow-up of the SOP rules and guidelines.

Operations

• Determine materials, supplies, and equipment needs; requisitions cleaning supplies and materials
• Provide guidance to assigned staff on cleaning techniques and train new staff on prescribed standards
• Plan and prepare employee work schedules, timesheets, incident and accident reports and other monthly reports required
• Monitor and check cleaning equipment to ensure that it is maintained in good working condition
• Issue janitorial supplies and equipment to workers to ensure quality and on time cleaning of company facilities
• Supervise and evaluate staff performance and resolve any staff related issues
• Ensure that current health and safety regulations and good working practices are observed in relation to hygiene and safety at work
• Perform and assist with cleaning duties as necessary
• Perform other related functions that may be assigned from time to time
• Use the full potential of the IKEA Concept, tools, manuals, guidelines and other best practices.

What you will need:

• Previous service environment experience, ideally sales or hospitality - Minimum of 2 years.
• Secondary Degree
• Must have an interest and knowledge of culinary or food service industry
• Must have a strong customer focus
• Must have the ability to work in a high-volume, fast-paced, and constantly changing retail environment
• Must have multitasking capabilities
• Must be computer literate

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.