Assist guests with all inquiries, both hotel and non-hotel related
Attend shift briefings to ensure hotel activities and operational requirements are known
Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards
Consult Log Book for information/requests left by outgoing shift
Manage guests’ mails, messages, courier services and parcel postage as requested by guests
Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed
Receive telephone calls and take messages for guests who are out
Other Responsibilities
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
Diploma in Tourism / Hospitality Management
Minimum 5 years of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
