Casino Host Services Specialist - Luxor page is loaded
Casino Host Services Specialist - Luxor
locationsProperty - Luxor time typeFull time posted onPosted Today time left to applyEnd Date: September 28, 2024 (2 days left to apply) job requisition id255218 The
SHOW comes alive at MGM Resorts International
Become one of the stars behind The
SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
THE JOB:
The primary responsibility of the Casino Host Services Specialist is to promptly fulfill all requests from Casino Marketing Executives while providing additional support for Casino Marketing initiatives. All duties must be carried out in compliance with departmental and company policies, practices, and procedures.
STARTING RATE: $22.30 an hour
THE DAY-TO-DAY:
Respond to ACD (Automatic Call Distribution) lines: Answer calls professionally and assist executives with reservation bookings and inquiries, following the telephone etiquette standards established by the Casino Marketing department.
Book reservations: Secure reservations for casino rooms, restaurants, golf, transportation, cabanas, amenities, spas, and nightclubs as needed, ensuring a high level of guest service that aligns with the property's core standards.
Manage ticket blocks: Build and maintain ticket blocks in the resort system for resident shows.
Evaluate casino play: Assess casino activity to issue complimentary amenities and accurately settle customer accounts based on comp criteria and Casino Host instructions, while ensuring guest information is consistently updated.
Maintain knowledge of services: Stay informed about hotel services, local attractions, and activities to provide accurate information and assist various departments—including Casino Hosts, the VIP Lounge, and Special Events—in managing guest relations.
Ensure compliance: Adhere to all legal requirements, including Title 31, and participate in mandatory compliance and training sessions while staying updated on departmental and property policies.
Demonstrate multitasking skills: Effectively manage the demands of a fast-paced environment through multitasking, sound judgment, and exceptional guest service, aligning with the brand’s values.
Support Casino Marketing Operations: Aid Casino Marketing Operations and Executives to enhance customer service and team alignment, remaining informed about procedural, policy, and informational updates.
Maintain guest profiles: Ensure guest profiles and preferences are accurate and comprehensive, including contact information and specific details to personalize the guest experience.
Embrace departmental standards: Actively uphold a thorough understanding of all departmental standards and policies, contributing to a safe and efficient work environment.
Additional Duties: Perform other job-related duties as requested.
THE IDEAL CANDIDATE:
Education: High school diploma, GED, or equivalent educational experience
Experience: At least 6 months of experience in Front Desk, VIP Services, Casino Marketing, or high-volume customer service roles.
Exceptional Customer Service Skills: Demonstrates a strong commitment to providing outstanding customer service, always ensuring guest satisfaction and positive experiences.
Proficient in Computer and POS Systems: Possesses solid computer skills, with knowledge of Point of Sale (POS) systems to efficiently handle transactions and manage customer information.
Strong Communication and Professionalism: Exhibits excellent verbal and written communication skills, maintaining a professional demeanor while interacting with guests and team members.
Positive Attitude and Willingness to Learn: Displays a proactive attitude and a genuine enthusiasm for learning new processes and systems, adapting quickly to evolving business needs.
Team Player: Works collaboratively within a team environment, fostering a positive workplace culture and contributing to overall team success.
THE PERKS & BENEFITS:
Wellness Incentives: Programs designed to support your physical and mental health.
Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.
Free Meals: Complimentary meals provided in our employee dining room.
Free Parking: Parking available at no cost, both on and off shift.
Health & Income Protection: Access to health and income protection benefits for eligible employees.
Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
