Casino Cage Supervisor - Luxor page is loaded
Casino Cage Supervisor - Luxor
Casino Cage Supervisor - Luxor
locationsProperty - Luxor time typeFull time posted onPosted Yesterday job requisition id257716
The SHOW comes alive at MGM Resorts International
The Luxor is on the hunt for a Casino Cage Supervisor who thrives in the fast lane and knows how to keep things running smoothly behind the scenes. As a Cage Supervisor, you will play a vital role in managing daily transactions, leading a dynamic team, and maintaining a welcoming environment. If you're a natural leader with a sharp eye for detail and a passion for delivering top-notch service, this is your chance to take your career to the next level!
THE JOB :
The primary role of the Casino Cage Supervisor is to guide the cage team in efficiently completing shift operations. This includes balancing all banks, ensuring compliance with company best practices, and adhering to Federal, State, and local gaming regulations. Additionally, the Supervisor is responsible for delivering SHOW standard guest service to both internal and external patrons. You will play a vital role in our mission to own the guest’s experience and create
WOW memories that they will carry with them far beyond their stay with us.
THE STARTING PAY RATE: $24.00 / Per Hour
THE DAY-TO-DAY:
Monitor quality standards within the department, delegate daily tasks, run shift reports, and verify and approve transactions in line with internal control standards Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies and ensure that all reports and forms comply with Title 31 regulations Provide excellent customer service, upholding the highest standards of the S.H.O.W. guest service program, address guest complaints, assist with MGM Rewards Member requests and disputes in a professional and timely manner, and oversee the delivery and measurement of guest service in line with the company's core service standards and brand attributes Supervise and support the MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program; issue FREEPLAY, complimentary play coupons, and adjust tier credits for guests as requested, in accordance with company policies and procedures Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records to ensure adequate staffing levels Assist with Human Resources responsibilities, including fostering a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction. Ensure training and succession planning processes reflect the company’s commitment to diversity
THE IDEAL CANDIDATE:
Must be 21 years of age or older Nevada State Gaming Registration Must be able to work various shifts, including weekends and all holidays Two (2) years of Cash Handling and/or Customer Service Two (2) years of previous Cage experience in a similar resort setting Experience in Banking or Finance Experience in MGM Rewards The ability to lead a team with effective listening abilities and strong judgment skills Proficiency in fundamental mathematical skills such as addition, subtraction, multiplication, division, and money handling Familiarity with Title 31 and understanding of state, federal, gaming regulations Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders Capable of standing and walking for a majority of the shift Able to effectively communicate in English, in both written and verbal forms
THE PERKS & BENEFITS:
Health & Income Protection benefits (for eligible employees) Professional and personal development opportunities through employee programs and network groups Free meals in our Luxor employee dining room Free parking on and off-shift at all MGM Resorts properties Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
If you have a passion for the gaming industry and a commitment to outstanding customer service, we want to hear from you!
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
