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Job Description

Job summary overview nbsp The Career Advisor is responsible for providing support to the company employees whenever there is dissatisfaction or identified risk of resignation or request to be transferred to accomplish a successful integration or retention in the company nbsp Key responsibilities and accountabilities nbsp Analyze and act in all situations related to contract resignations non renewals communicated to the HR team regardless of the communication channel chosen by the employee and through resignation reports Contact employees and fully understand their labor or personal needs in order to make the right offer for them to stay in the company Establish contact and find solutions internally with other departments or with external entities according to the employee s needs to successfully retain the employee Contact employees to perform stay or exit interviews Communicate with all stakeholders in order to facilitate processes within the company such as transfers internal promotions etc Employee complaints management Perform continuous improvement interviews on projects followed by meetings with operational management to discuss findings and define improvement opportunities Conduct Focus Group sessions Complete special projects as assigned Act with initiative make things happen Be focused on delivery and productivity improvement Be a true team member in Teleperformance Portugal focused on the success of the company Enthusiastically communicate the company s culture and values Be an active part in the process of continuous improvement proposing improvement and innovation methods across the department and the company producing fresh and imaginative ideas and solutions Ensure all Teleperformance processes procedures and policies are fulfilled including but not limited to department s processes GDPR General Data Protection Regulation GECSP Global Essential Compliance Information Security Policies HR etc Communicate to leadership any known infractions of these Corporate Policies and procedures immediately nbsp Main Job Requirements nbsp Education and specific Training Bachelor s degree required in HR Business or related field preferential Fluency in Spanish Italian minimum B2 nbsp Work Experience nbsp At least 1 year of experience in the role or in Human Resources positions nbsp Technical Skills nbsp Working knowledge of Microsoft Office Suite Excel Word Ability to use Internet applications Working knowledge of HR tools nbsp Competencies and specific skills nbsp Customer oriented Diversity orientation Flexibility Interpersonal skills Problem solving

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