Call Centre Agent - Strategy & Digital - Egypt

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Call Centre Agent - Strategy & Digital - Egypt

Job Number:4335975 Work type:Permanent - Full Time Location:Egypt Categories:Entry Level
Answer and handle all feedback received from different channels according to the contact center procedure Comply with the floor management instructions toward better KPI’s Full compliance with the Contact Centre code of conduct in the manner of attendance, pause sessions, and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPIs Apply the elements of building positive rapport with different types of customers over the phone Adherence to CC schedule- shifts/ Weekends/ public holidays Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ, OMS, COMS, etc,.) Promote the department CES during calls which leads to service improvement Understand & effectively deal with job stress and unsatisfied customers Attend training courses scheduled by the department Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards 1-3 years of customer support experience Fluent in English and Arabic
Advertised: 29 Aug 2024 Egypt Daylight Time
Applications close: 28 Sep 2024 Egypt Daylight Time
Position Location Closes Egypt 28 Sep 2024 Call Centre Agent - Strategy & Digital - Egypt Position Location Closes Egypt 28 Sep 2024 Call Centre Agent - Strategy & Digital - Egypt