Job Description
About us:
We are a growing agency that helps businesses from different
industries scale. Our team members are results-driven individuals who like to
move fast, get the job done, and have fun doing it.
We are seeking an experienced and dedicated Call Center
Supervisor to join our team. The Call Center Supervisor will be responsible for
overseeing the operations of our call center, ensuring excellent customer
service, and achieving performance targets.
The ideal candidate will have proven experience in a
supervisory role, strong leadership skills, and a passion for delivering
exceptional customer experiences.
How you day will look like:
- Assess team performance and provide feedback to maximize
effectiveness.
- Lead and supervise the team to meet targets and fulfill
duties.
- Identify areas for improvement and provide guidance based on
call evaluations.
- Support and assist team members, answering questions and
offering feedback.
- Participate in hiring and onboarding processes.
- Handle escalated calls and anticipate potential issues.
- Develop strategies for procedure optimization and staff
motivation.
- Measure performance using key metrics and conduct training
sessions.
- Ensure adherence to company policies through daily control
of duties.
- Keep management informed of issues and challenges.
- Maintain a positive work environment.
- Prepare reports on team payments, as well as monthly/annual
performance results.
Requirements- Demonstrated experience as a call center supervisor or in a
similar supervisory role.
- Essential expertise in customer service and sales.
- Proficiency in both English and Arabic languages.
- Tech-savvy with comprehensive knowledge of call center
programs such as CRM, calling software, Excel, etc.
- Familiarity with performance evaluation procedures.
- Exceptional communication and negotiation skills.
- Results-oriented mindset, consistently striving for success.
- Strong organizational and leadership abilities.
- Ability to thrive and make effective decisions under
pressure.
- Highly developed attention to detail and accuracy skills.
- Proven track record of achieving team targets.
- Self-motivated and accountable individual.
Equal Opportunity Statement:
We are an equal opportunity employer and value diversity at
our company. We do not discriminate on the basis of race, religion, color,
national origin, gender, sexual orientation, age, marital status, veteran
status, or disability status.
Benefits- Competitive salary and bonus opportunities
- Room for career growth and results-based pay increases
- Highly interactive, challenging work with a talented,
diverse, passionate team
- Ongoing learning and development opportunities
- Professional, "business casual" atmosphere
- Regular team events
If you're interested in the role and meet the qualifications
listed above, we would love to hear from you. Please apply with your resume and
a brief cover letter.
