Job Description
SOKNA is looking for a Senior Call Center. The ideal candidate is an excellent
communicator with outstanding organizational and coordination skills.
Someone who enjoys big challenges and who’s hungry to learn and grow. S/he must be devoted to customer satisfaction and be naturally keen on delivering at high-quality standards.
If you have these great qualities and are looking to build something meaningful to the community, we can’t wait to meet you!
Responsibilities:
● Handle calls and inquiries from families encountering loss. Efficiently present our
services and capture necessary information to make services’ arrangements
● Understand customers’ preferences and persuade them to select the most
suitable services that meet their needs
● Flawlessly coordinate the field teams and 3rd party vendors to deliver
outstanding quality services that meet our company’s high standards
● Meticulously follow the company’s process while thinking about how to
constantly improve it and propose optimizations
● Problem-solve issues on the fly or quickly escalate to management when
appropriate to ensure 100% customer satisfaction
● Use SOKNA’s internal platform to track and document the services we execute
and capture learnings we can use to enhance operations
● Consistently communicate and follow up with customers and family members
throughout the day of their loss and beyond
Qualifications:
● A Bachelor's degree with 1-2 years of work experience
● Highly organized and detail oriented
● Process-driven with solid multi-tasking capabilities
● Effective communication skills with strong focus on customer satisfaction
● Excellent in spoken and written English and Arabic
Perks at SOKNA:
● Competitive salary and benefits
● Attractive performance-based bonus structure
● Full medical, dental and vision coverage
● Team-oriented and supportive work environment
● Opportunities for growth and professional development
