https://bayt.page.link/v1TUmrkCw1dqRip19
Create a job alert for similar positions

Job Description

If you have a passion for languages and facilitating seamless communication, we want to hear from you! As an OPI/VRI Operator at Future Group, you'll play a pivotal role in connecting individuals from diverse linguistic backgrounds and ensuring clarity and transparency in every conversation.1. Handling Inbound Calls: Answering incoming calls from customers, clients, or the general public. This may involve providing information, resolving inquiries, or directing calls to the appropriate department.2. Customer Service: Providing excellent customer service by addressing customer concerns, complaints, and inquiries in a professional and timely manner. This may involve troubleshooting technical issues, managing billing inquiries, or assisting with product/service inquiries.3. Problem Resolution: Resolving customer issues and complaints effectively and efficiently. This may involve escalating complex issues to supervisors or other departments for further assistance and resolution.4. Adherence to Policies and Procedures: Following company policies, procedures, and scripts when handling customer interactions. This ensures consistency in service delivery and compliance with company guidelines.
5. Adaptability and Flexibility: Adapting to changes in procedures, technology, or workload to meet customer needs and business objectives. This may involve working flexible hours, including evenings, weekends, and holidays, to provide 24/7 support.6. Communication Skills: Demonstrating strong verbal and written communication skills to effectively interact with customers and colleagues. This includes active listening, empathy, clarity, and professionalism in all communications.7. Maintaining Call Center Etiquette: Following call center etiquette guidelines, such as proper greeting and closing phrases, maintaining a polite and courteous tone, and respecting customer confidentiality.Your background and experience:Fluency in English is a MUST.Minimum 6 months of experience in Call Center Industry.High emotional intelligence and tolerance to different cultures.High level of communication, listening, note-taking, and memory retention skills.What we offer you:Full-time.Fixed Night Shifts from 3:00 PM to 12:00 AM / 4:00 PM to 1:00 AMAttractive Salary. EGP 11500 netTransportation Allowance. EGP 2000 netImmediate availability to start working after training.Monthly fee payments.Paid training.Fixed Days Off. (Saturday and Sunday)Location: Maadi
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
Similar jobs alert created successfully. You can manage alerts in settings.
Similar jobs alert disabled successfully. You can manage alerts in settings.