/ Call Center Agent | ENGLISH Speaker
Call Center Agent | ENGLISH Speaker
hybrid
Cairo, Cairo, Egypt .
full-time . August 18, 2024 Description
Trufla Technology is a Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.
Trufla is leading a digital revolution that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.
It’s our goal for Trufla to be the
BEST place to work. A great corporate culture is one of our top priorities.
Main Benefits: Competitive Salary Connected to USD exchange rate Employees Share Ownership Program Health Insurance Continuing Education Opportunities Working from home availability. Team Building Activities Milestone celebrations – work anniversaries, birthday celebrations, etc.
Call Center Agent | ENGLISH SpeakerABOUT YOU As a Call Center Agent, you will be responsible for managing inbound and outbound calls, as well as handling email correspondence. The ideal candidate will have strong communication skills, be comfortable with flexible shifts, and possess relevant call center experience. This role is focused on receiving and responding to calls and emails, not on traditional customer service tasks. RESPONSIBILITIES
Handle incoming and outgoing calls in a professional manner. Respond to and manage email correspondence promptly and effectively. Maintain accurate records of calls and email interactions. Utilize computer systems and software to manage communications and track information. Ensure all communications are handled according to company policies and standards.
QUALIFICATIONS · Bachelor’s Degree in any field. · Fluent in English (B2-C1 level) with excellent communication skills. · Minimum of 2 years of experience in a Call Center environment, specifically with English-speaking accounts. · Flexibility to work night and overnight shifts as required. · Proficient in using computer systems and software applications. · Strong soft skills including effective communication, problem-solving, and attention to detail. · Ability to manage multiple tasks and prioritize effectively.
VALUES & COMPETENCIES · High degree of professionalism and integrity. · Flexible and adaptable to fast changing priority. · Great communication skills. · Strong self-management skills. · Self-motivated, positive work ethic and ability to function independently and in a team.
If you have what it takes, apply to the job through the "
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