Bayt.com
https://bayt.page.link/mQG6zZWp6ijZaXjQ9
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Call Center Agent English Account (Support Chatbot)

3 days ago 2025/08/09
Other Business Support Services
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Job Description

  • Provide prompt and professional responses to customer inquiries via chat and email.
  • Maintain clear and accurate written communication with customers in both English and Arabic.
  • Ensure customer issues are resolved efficiently and effectively while adhering to company guidelines and standards.
  • Assist with troubleshooting, provide product information, and guide customers through solutions.
  • Maintain high-quality grammar, spelling, and communication in all written responses.
  • Multitask and manage multiple customer conversations simultaneously while maintaining accuracy and professionalism.
  • Meet key performance indicators (KPIs) related to response time, customer satisfaction, and issue resolution.
  • Ensure all customer interactions are logged and documented accurately for future reference.
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