Job Description
·Communicating with customers & respond promptly and
professionally to customers' inquiries through various channels via (phone,
email, chat, & in-person…..)
·Processing orders, requests, forms & applications.
·Providing feedback on the efficient customer services process.
·Recording new customers leads on Customer Relationship Management
(CRM) system.
·Investigate and resolve customers’ issues and complaints, providing
solutions that meet or exceed customers’ expectations.
·Maintain a thorough understanding of company products, services,
and policies to provide accurate information and assistance.
·follow-up on unresolved issues or pending requests to ensure
customer satisfaction.
·Gather customer feedback and report trends or recurring issues to
management for continuous improvement.
·Work closely with other team members and departments to address
customer needs and enhance the overall service experience.
·Responsible for monitoring Amlak’s social media pages and reporting
any problems.
·Participates in needed marketing and market researches from
Marketing Department.
Requirements·University degree.
·Familiar with internet browsing.
·Good computer skills (excel - word).
·0-2 years of experience.
Key Skills & Competencies
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in handling administrative tasks.
- Friendly and approachable demeanor.
- Strong organizational skills and multitasking capability.
- Empathetic and patient attitude towards customer needs.
- Deep knowledge
of a company’s products or services.
- Update every
time about the news about the company.
