Job Description
Handle inbound and outbound calls promptly and professionally.
Utilize call center scripts to manage a variety of call types effectively.
Assess and clarify the needs of merchants and their branches, providing tailored solutions.
Accurately record call information and data in the company’s ticketing system.
Escalate technical issues to the appropriate departments for resolution.
Monitor and follow up on escalated issues to ensure prompt and satisfactory resolution.
RequirementsPrevious experience in a customer support role.
Excellent verbal communication and phone etiquette, coupled with active listening skills.
Proficiency in CRM systems and familiarity with best practices.
Strong customer focus with the ability to adapt to various personality types.
Effective multi-tasking, prioritization, and time management skills.
Bachelor’s degree required.
Benefits• Competitive salary and benefits package.
• Private medical insurance.
• Up to 2 months yearly bonus based on achieved KPIs.
• Opportunity to work in a fast-paced, high-growth company.
• Hybrid working model.
• Dynamic and inclusive culture.
• Professional growth opportunities in a leading tech company.
• Flexible Working Hours.
Job Details
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Job Location
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Cairo Egypt
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified
