C295 Egypt - Material Support Services Representative

Job Description:

MSSR will act as the ADS representative for all matters related to Material Support Services at the customer’s site.

As such, the MSSR should always be in the position to provide the highest possible level of Services, and respond to and solve all the customer´s requirements and needs related to Material Support being the natural interface between ADS and the Customer for any issue related to Material Services. For that service level, technical A/C knowledge is required.

Be accountable for the guarantee of the customer fleet availability by proactively analysing potential material shortages that may imply an AOG.

Support and lead an MFT both with the local team and with the central support team, in which the customer's hot topics are analysed and possibilities to solve them are studied: material interchangeability, material exchanges with other centres... analysing the stock available in other ADS centres, and the possible impact that these assignments could have on the fleets of other clients. In addition, the MSSR will need to detect recurrent PN failures, missing documentation or manuals updates needed; in order to proactively set a material demand or escalate any engineering issue detected.

Technically support the customer on the technical queries they may have related to materials; analysing engineering solutions deployed in ADS and their applicability to C295 Customer fleet.

Be responsible for creating a reliable database, where the customer is able to know the status of all their orders (both repairable and expendable) at all time. Keep this database updated weekly, prioritizing the urgencies or needs of the customer, and being responsible to perform a recurrent data cleaning activity that will allow improving the backlog data and database reliability.

Be responsible for the surveillance of the materials needed to guarantee the fleet or material availability, anticipate the spares needed and inform both, the customer and the central order desk.

Be responsible for the overall performance of the local site regarding Materiel Services activities and ensure operational performance within the customer contract constraints. MSSR will be accountable to detect improvements in the repair flow that allow having a decrease in the “Turnaround Time”.

Support to implement an Export Control Procedure that fits both ADS and customer needs; and support to implement a maturity gate checklist adapted for all contractual set-ups.

Lead and support some administrative tasks:

• Use the appropriate ADS IT system and update the appropriate Customer IT system to inform about any materiel movement.
• Maintain updated all the information on the demand forecast, mainly related to scheduled activities.
• Request the inputs needed from the customer to anticipate and elaborate the list of materials required for scheduled maintenance activities. Provides feedback at the end of schedule maintenance.
• Provides first-line support to the Customer for interchangeability issues, applicability of P/Ns and any other technical issue that may arise.  
• In addition, when applicable, the MSSR will support the delivery/reception of IPLs, including:
• Support to Customer regarding material orders
• Support to Customer in spares reception including incoming inspection
• Assessment of discrepancies identified, including on-site resolution (prior formal registration of a discrepancy)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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