CDI - Business Talk Global technical lead / escalation manager
Business Talk Global technical lead / escalation manager
ref :581082 | 12 sept. 2024
date limite de candidature : 11 déc. 2024
CityStars, Cairo, Égypte - Egypte
votre rôle
• Intervene in any escalated incident and outage providing clear actions for resolution on behalf of the incident management team in a timely manner.
• Provide continuous guidance and knowledge transfer for team members
• Analyze team's progress and spot any weak areas and accordingly design training for the team.
• Perform ticket audit to ensure all incidents are on track.
• Full awareness of any historical escalated incident, change or migration.
• Provide necessary reports for management, internal entities and customers.
• Communicate regularly and align with implementation, service management and engineering/design teams.
• Provide direct guidance to the teams during day to day operations, to ensure quality of update and direct the investigation.
• Ensure that BTG knowledge is well documented.
• Design convergence program for L1 teams or other concerned teams.
• Act as a team leader and initiate/contribute team building activities.
• Take part in projects led by Account/Project/Consultant teams.
• Any other tasks or projects relevant to job as assigned by the team managers.
votre profil
Education/Certification:
- Engineering, Computer Sciences or Telecommunications degree.
- CCNP voice or equivalent experience is a plus.
Experience:
- More than 6 years operational experience in Voice.
-If candidate has Switched Voice background, she/he needs to be qualified in switched voice product suites.
-Good knowledge of Voice protocols (H.323, SIP , SS7, ISDN), RTP, codecs.
-Experience in Telecom, PSTN, Core network or Core Switching.
-Good knowledge of SBC, Media Gateways, Voice Gateways.
-If candidate has background in Microsoft, then she/he needs to be qualified in Microsoft Telephony product suites (voice domain).
-Experience in Microsoft TEAMS .
-Experience with Microsoft partners such as Ribbon (Sonus), Audiocodes is a plus
Professional skills:
-Customer oriented.
-Business focused & target achiever.
-Good interpersonal and communication.
-Good time management.
-Conflict management.
-Ability to work under pressure.
-Problem solving & logical thinking.
-Team player.
-English language proficiency is a must.
le plus de l'offre
entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
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