Business Analyst

Job Description:

Business Analyst

Cairo, Egypt

Full time

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

About the role

The Business Analyst will work with business & IT stakeholders to determine the necessary target operating model and scope/business requirements for initiatives in the BG Change portfolio. The BA will then subsequently support the delivery of these initiative.

What you'll do

• Help define and iterate the target operating model (TOM) across the dimensions of systems, data, processes and people
• Ensure business requirements/user stories are captured and understood and are aligned with business strategy
• Be able to use a variety of techniques (e.g. workshops) to understand, document and confirm the ‘as-is’ and ‘to-be’ business processes (using BPMN), and to elicit and elaborate business requirements
• Ensure business process metrics/business outcomes are understood, and that the ‘to-be’ state will enable those metrics/business outcomes
• Where necessary, act as a proxy Product Owner when working on initiatives using Agile(Scrum), and be able to create a product backlog (Epics, Features, User Stories, Acceptance Criteria)
• Ensure non-functional requirements are captured
• Support the definition of IT solution options that align with technology strategy and satisfy the business requirements
• Support the effective delivery of programmes and projects to provide optimal outcomes and enable the organisation to deliver its strategy.
• Support business readiness activity associated with projects to ensure the change is adopted and embedded in business as usual.
• Provide and encourage innovation within the Business Analysis team and IT and Change organisation.
• Promote a customer centric culture through managing change, partners, processes and empowering team to do what is best for the internal and external customer.
• Establish and maintain strong, effective and trusted relationships with key stakeholders across the business.
• Comply with and take into account any requirements from the UK regulators and/or any applicable local regulatory requirements.

What you'll bring

• A proven track record of business and process analysis on complex projects to value of up to and in excess of £3m
• Evidence of complex analysis and understanding of business requirements in order to establish suitable business process and systems solutions
• Strong practical background in delivering change
• Regulated Financial Services (and specifically Insurance) experience welcome, but not essential
• Expert knowledge of business process analysis (including BPMN)
• Good knowledge of Agile (Scrum)
• Good knowledge of tools and techniques such as UML, Behaviour Driven Development, Kanban, MS Visio, MS Project and data modelling
• Resilient and calm under pressure
• Excellent stakeholder management and communication skills at all levels
• Structured strategic thinker
• Commercial awareness and negotiation skills
• ​Preferred: A degree-level qualification, BCS Advanced Diploma or equivalent

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

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