Resolve standard and complex technical issues related to Vodafone Germany fixed products as Internet, MPLS,VOIP and cloud products for Enterprise Customers in dynamic and customer critical environment
• Perform fault troubleshooting, identification and resolution for Vodafone Germany Enterprise Customers.
• Solve the Incident within the comply SLA and meet the agreed KPI
• Deal with different Internal Competence Teams ,Carriers and 3rd Parties to solve the ticket when needed to solve the ticket within SLA .
• Work on Shift basis 24*7 including weekends and public on rotational basis.
• 0-2 years of experience in Troubleshooting and Network Operations in IP Complex Solutions
• Basic IP and Voice knowledge/ Experience in the area of Routing ,Switching and IP services (DNS,DHCP,..etc)
• Good knowledge of Vodafone fixed, mobile and convergence products and the Vodafone portfolio tool is desirable.
• Excellent Customer Orientation and high communication Skills
• Fluent in German (Written and Spoken )- Minimum C1 Level
• Good Analytical Skills