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Job Description

NAOS Solutions seeks a dedicated and customer-oriented individual to join our Contact Center department as a Customer Service English Account Representative. In this role, you will provide exceptional customer service and support to our English-speaking clients.


Responsibilities:


  • Handle incoming customer inquiries


  • Assist customers with product information, order placement, and issue resolution


  • Maintain accurate and detailed customer records


  • Collaborate with internal teams to resolve customer issues and ensure customer satisfaction


  • Identify opportunities to upsell or cross-sell products and services



Requirements:


  • Fluency in English with excellent verbal and written communication skills


  • Fluency in Arabic with excellent verbal and written communication skills


  • Previous experience in a customer service role is preferred


  • Strong problem-solving and multitasking abilities


  • Ability to work in a fast-paced and dynamic environment


  • Excellent interpersonal skills and a positive attitude


If you are passionate about delivering exceptional customer service and have a strong command of the English language, we would love to hear from you. Join our team at NAOS Solutions and be part of a company that values its employees and provides opportunities for growth and development.


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