Role Objectives
The Store Manager will be responsible for ensuring excellent customer service and efficient operations, as well as hiring, training, and supervising staff.
Roles & Responsibilities:
Manage the day-to-day operations and ensure adherence and commitment to SOPs
Ensure exceptional operational excellence in customer service level
Train and develop store team in coffee knowledge, customer handling and inventory controls
Develop an understanding of store financial objectives from top-line drivers to cost structure dynamics
Uphold the BU standard NPS scores and 3rd party platform reviews immediately actioning on feedback to improve
Lead the store financial performance, finding ways to grow store AOV, meeting sales goals through creative initiatives and gain team buy in to share the same vision
Maintain operational excellence in the way of store environment, cleanliness and brand expectations, achieving BU standard scores
Be a brand ambassador - have a thorough understanding of what makes our products unique and differentiated with the ability to communicate it to customers and teammates
Support the marketing team for any in-store activations, promotions or events
Responsible for maintenance tickets and in-store promotional material updates
Maintain coffee quality standards across your store and ensure recipes are executed accurately and consistently by your team
Own all stock control, waste management, inventory counts and general compliance with district manager supervision
Own the underlying P&L of your store. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance while ensuring you are operating within labor budgets
REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS
Work experience as a Cafe Manager or Barista
Hands-on experience with professional coffee machines
Good math skills
Availability to work within opening hours (including weekends and holidays)
Excellent communication skills with the ability to manage and motivate a team
Customer service attitude
High school diploma
Additional certification (e.g. in Business Administration) is a plus