Job Description
Company Description
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
- Greet guests warmly and professionally upon arrival and departure.
- Assist guests with luggage handling, including loading and unloading luggage from vehicles.
- Transport guest luggage to and from guest rooms.
- Provide information about the hotel and local area, including dining options, attractions, and transportation.
- Answer guest inquiries and address their concerns promptly and courteously.
- Assist with guest requests such as arranging transportation, making reservations, and delivering messages.
- Maintain a clean and organized bell desk and luggage storage area.
- Assist with valet parking services (if applicable).
- Assist with setting up and breaking down meeting rooms or event spaces as needed.
- Ensure the safety and security of guest belongings.
- Proactively identify and address guest needs.
- Resolve guest complaints and issues effectively and efficiently.
- Strive to exceed guest expectations at all times
Qualifications
- Excellent customer service skills
- Strong communication skills
- Ability to work well under pressure
- Physical fitness, as the job involves lifting and carrying luggage
- Positive and friendly attitude
- Professional appearance and demeanor
- High School Diploma or equivalent.
- Previous experience in the hospitality industry preferred, but not always required.
- Excellent customer service and interpersonal skills.
- Strong communication and interpersonal skills, both verbal and written.
- Ability to work independently and as part of a team.
- Ability to lift and carry heavy luggage.
- Ability to stand for extended periods.
- Professional appearance and demeanor.
