Location: Cairo - Egypt
Company: Nestlé Business Services
Full-time
POSITION SUMMARY
Joining Nestlé means you are joining the largest Food and Beverage company in the world. At our very core, we are a human company driven by our purpose to improve the quality of life and contribute to a healthier future.
In this role, you will handle incoming calls and ensure all calls are logged in CRM. Respond to social media "contact us" requests and emails, covering the following services: technical machine assistance, telemarketing, order capturing, payment collection, and dues payments. Conduct surveys and service satisfaction assessments. Attend ongoing training and knowledge transfer sessions and generate general, quantitative, and qualitative insightful reports covering all mentioned services.
A DAY IN THE LIFE …
Handle incoming engagements to the MENA region ProCare Call Center for various contact reasons and through multiple channels. Guide Nestle Professional customers and consumers through complaint handling and other queries regarding Nestle product range and services. Conduct outbound calls for new prospects (leads) or offer Nestle Professional products or solutions (telesales). Conduct consumer/customer satisfaction surveys. Ensure cases are followed up with the operational team for timely resolution. Provide real-time alerts and regular updates in case of crises. Ensure proper notification and escalation of critical complaints and irate customers. Stay updated on changes in messaging and ways of working. Execute additional tasks assigned by the Line Manager or the Market. Promote and support continuous improvement initiatives by leveraging NCE practices such as ORs/GSTD/FI. Follow and help improve standard global processes and routines.
What will make you successful…
Bachelor’s degree in any field.
Minimum 1 year of relevant experience.
Full proficiency in English language skills.
Full proficiency in Urdu language skills.
Knowledge with Microsoft Office applications (Microsoft Excel is a plus).
Excellent Communications skills and problem-solving skills.
Location: Cairo - Egypt
Company: Nestlé Business Services
Full-time
POSITION SUMMARY
Joining Nestlé means you are joining the largest Food and Beverage company in the world. At our very core, we are a human company driven by our purpose to improve the quality of life and contribute to a healthier future.
In this role, you will handle incoming calls and ensure all calls are logged in CRM. Respond to social media "contact us" requests and emails, covering the following services: technical machine assistance, telemarketing, order capturing, payment collection, and dues payments. Conduct surveys and service satisfaction assessments. Attend ongoing training and knowledge transfer sessions and generate general, quantitative, and qualitative insightful reports covering all mentioned services.
A DAY IN THE LIFE …
Handle incoming engagements to the MENA region ProCare Call Center for various contact reasons and through multiple channels. Guide Nestle Professional customers and consumers through complaint handling and other queries regarding Nestle product range and services. Conduct outbound calls for new prospects (leads) or offer Nestle Professional products or solutions (telesales). Conduct consumer/customer satisfaction surveys. Ensure cases are followed up with the operational team for timely resolution. Provide real-time alerts and regular updates in case of crises. Ensure proper notification and escalation of critical complaints and irate customers. Stay updated on changes in messaging and ways of working. Execute additional tasks assigned by the Line Manager or the Market. Promote and support continuous improvement initiatives by leveraging NCE practices such as ORs/GSTD/FI. Follow and help improve standard global processes and routines.
What will make you successful…
Bachelor’s degree in any field.
Minimum 1 year of relevant experience.
Full proficiency in English language skills.
Full proficiency in Urdu language skills.
Knowledge with Microsoft Office applications (Microsoft Excel is a plus).
* Excellent Communications skills and problem-solving skills.
