Job Description
Job Role
Responsible for the individual assistance of customers.
Job Responsibilities - Arranging visits for customers to the branch for solving their complaints, arrange with other branches if the customer is near to them.
- Calling customers on their spare parts arrival.
- Handling CPA and GM customers complaints, arranging for towing vehicles for inspection and coming back, handling buybacks.
- Handling customers external letters and internal letters with spare parts department.
- Handling the different complaints channels (Call center – Chevrolet Website – Social Media- Individuals).
- Receiving Customers calls and handling their requests.
- Tracking Raya Follow up Survey on daily basis and preparing weekly report.
- Tracking and analyzing CSI reports.
Education Bachelor Degree in Business Administration or Equivalent is prefrable
Required Qualifications & Skills Minimum Qualifications:
- Good Computer Skills
- English Language
Minimum Experience:
- 0 – 2 years of experience
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Job Details
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Job Location
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Egypt
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Company Industry
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Other Business Support Services
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Company Type
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Unspecified
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified