The Sales Operations Manager provides expert knowledge to deliver the execution of sales activities for both business and consumer customer bases including building and maintaining enablers to support sales processes in line with sales policies and processes, which include administration, training and sales tools.
The Sales Operations Manager focusses upon the supervision of a team, who focus on activities related to bid management and contract management (delivering the bid processes, service tasks, contract reporting and reviews for the assigned area/market).
Typically reports to the Head of Sales Operations or Senior Sales Operations Manager.
* Has full people supervisory responsibility for a team of professionals and contributes to team operating processes and activities of support to sales teams/channels;
* Manages the team in supporting the smooth functioning of the frontline channels, to include knowledge base of products and services, bid management, systems management, updating content, training and reporting;
* Drives the delivery of analyses of existing gaps, defining improvement actions and identifying opportunities to enhance performance;
Leads reconciling reports;
* Drives the delivery of ensuring sales information and content is updated within the sales management systems/tools;
* Understands the potential of each customer and marshal resource availability to maximise revenues;
* Guides team in translating customer needs into functional requirements, reflects local aspects of Vodafone Business within regional footprint;
* Provides guidance in measuring the impact of sales led changes on the key sales metrics;
* Drives the delivery of coordination effectively with other teams when implementing new solutions, products, services or new propositions;
* May manage the bid process from initial contact through to contract signing;
* May lead assisting with preparation of bids and tenders, establishing trading terms;
* May collaborate with Pricing teams to ensure correct price solutions are documented;
* May ensure that Vodafone products and services are supported to service level agreements and that overall quality is guaranteed;
* May execute the delivery of contract reporting and performance, contract review, optimisation and re-negotiation, monitoring of billing and payments, credit and penalties (Contract Management)
* May drive the delivery of controlling and analysing the productivity of sales people and suggest improvements to guidelines.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
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