Associate Sales Manager - English

Job Title:

Associate Sales Manager - English

Job Description

The Associate Sales Manager is responsible for overseeing the management of team supporting
slightly complex accounts to drive the generation of revenue and business growth, lead a sales
team, accountable for driving team performance through customer success motions (onboarding,
adoption, health checks and voice of the customer) and/or revenue retention motions (product/
service contract renewals, extension, upsell and expansion). Serves an assigned territory/client
with low to moderate variables in geography and/or customer complexity. Possess passion for sales,
superior customer experience, capacity for quick thinking and immediate action, and ability to
forecast sales outcomes. As a front-line leader, responsible for driving the professional
development of the sales team, including coaching, training, and continuous performance
evaluation. Level of engagement with external facing client is tied to tactical components, while
majority of support is through Sales Director.

• Lead, develop, and motivate the team to achieve specific business targets and meet 
assigned performance targets weekly/monthly/quarterly, ensuring high customer 
satisfaction 
• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required 
customer success motions and ensure data recorded in the CRM is accurate and up to date 
• Act as an enabler to remove internal roadblocks and help team to resolve challenges in 
support of sales opportunities 
• Work with Sales Director to address external roadblocks to resolve obstacles
• Monitor and drive team call time and productivity and conduct weekly performance 
reviews and weekly coaching sessions with all team members 
• Analyze data, performance, and customer experience trends to develop and implement 
strategic sales plays and best practice for client/specific territories
• Stay current on developments in client products/services and within the market and 
ensure the team is informed on the latest trends and market direction 
• Work with Sales Director to act as a point of escalation for the client and respond in a 
timely manner to any issues
• Maintain a high level of communication with Sales Director to ensure strategic client 
relationship is fostered and developed
• Effective client management having a clear view on account and how to maximize 
revenue as well as effectively communicating quarterly objectives to client 
• Work closely with client contact on reporting and forecasting 
• Ensure team alignment to achieve operating plan targets, sales targets, and client 
performance targets (CPTs) 
• Work with internal functional resources and external partners to develop an effective 
coaching and training platform, targeted around customer success and revenue retention 
motions and skills, ensuring on-going development of the team
• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund) 
• Ensure high level of professionalism during all interactions with team and client 
• Effectively partner and build strong business relationships with both internal and external 
stakeholders to ensure customer expectations are met 
• Collaborate with cross-functional teams and management to optimize sales processes, 
systems and achieve a superior customer experience
• Lead team to effectively influence buying/renewal process to achieve greater client 
satisfaction

Location:

EGY Cairo - Building F16

Language Requirements:

English (Required)

Time Type:

Full time

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