Associate Research Operations

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. 

We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.

We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.

Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.

We are embarking on an exciting new journey to further define the Research Ops arm under the Product & Tech department. We’re looking for an ambitious, hungry professional who wants to break into the field of Research Ops to contribute towards the way researches are conducted at talabat. This role will be working closely with your fellow Researchers as well as the wider Product & Tech team. This role will report into the Research & Content Ops manager.

What’s On Your Plate?

Research Ops

• End-to-End Research Process Management: Ensure the recruitment needs of all incoming projects are met and satisfied, whilst ensuring a scalable operational process is in place to source the right candidates.
• Research Process Optimization: Identify, standardize and scale research ops processes and initiatives with respect to the research practice and metrics across the organization.
• Knowledge Management: Spearhead knowledge management initiatives and develop a scalable research repository, enhancing the efficiency and accessibility of all research assets, data and governance.
• Strategic Impact: Find opportunities where research can impact business prioritization and strategy; develop programs to address these opportunities.
• Cross-Functional Collaboration: Connect with product, tech and business teams to ensure research objectives are met and integrated into product development and strategy.
  
  What Did We Order?
• Minimum 1-2 years of experience in research, operations, design / creative xp/ product operations or similar role
• Bachelor’s degree in marketing, business, psychology, or a related field. business.
• Experience in both creative space + ops a bonus
• Passion for user experience and a deep understanding of user-centric research.
• Knowledge of marketing principles and user behavior: Ability to apply marketing insights and understand user behavior patterns to inform research strategies.
• Knowledge of UX research methodologies and best practices
• Proficiency in using CRM tools like Braze and project management tools like Trello.
• Ability to manage multiple projects simultaneously.
• Comfortable at dealing with ambiguity.
• Strong team player, with an ability to connect people and teams to our company vision.
• Drive key processes to enhance daily business and have an ability to prioritize demands in a fast-paced environment.
• A proactive mentality and a desire to make an impact.
• Strong English skills, in both written and verbal communication.
• You have a voice that is human, personal and matches our Product brand. 
• Ability to think like a Product user and be invested in our users’ needs.