Responsible for managing the production support & Delivery for the most critical Trading application of the bank Fin mechanics Converge (FMC)
Developing and executing the support strategy of technology by achieving objectives and goals. Responsibilities include, guiding and mentoring the team and delivering unique service by providing high quality of support.
The role delivers information technology solutions to fulfil business and functional requirements.
Accountable for support and manage Trading applications that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties and also can incur huge operational losses.
Responsible to lead the FMC support function within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls throughout the project life-cycle.
Key Result Areas
Manage a diversified team of professionals both offshore and outsourced who are responsible for application support pan Bank
Effectively manage the Oracle Run the bank team and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank.
Responsible for achieving agreed SLAs
Conduct system analysis and provide support in response to user issues
Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.
Helping the development team in explaining the Banking concept and to verify for the correct issues resolution/functionality developed by the team
Manage issue resolution activities by guiding & assisting development team and building a good functional repo with development teams
Verify production transfer documentation.
Verify root cause analysis (RCA) arising from production system disruption.
Monitor applications to ensure adequate system resources to process at production standards.
Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.
Interact with management and project stakeholders from various business and support functional areas.
Performance review and other aspects of HR management.
Plan and review projects, MBOs, SLAs and Incidents.
Ensure that the management is (at all times) informed of all risks, issues and their status.
Define/conduct Business Continuity & Disaster Recovery Plans for applications under responsible domain
Adhere to banks operational risk policy.
Member of the Support/ Parameterization team working on assigned tasks, project activities and IT initiatives.
Co-ordinates with members and other functional teams and provides oversight for resolution of support calls from off-shore. Work with team members participating in shadowing and training activities.
Adhere to information controls and security frameworks/procedures, including change and incident management process.
Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.
Ability to break down complex issues and identify most important and relevant information and options.
Ability to present and discuss problems with others toward permanent solution.
Investigate and understand the cause of defects raised.
Interpret, understand and resolve user support issues.
Ability to perform root cause analysis.
Recommend solutions to system or process obstacles.
Responsible to design functional solutions to business requirements.
Prepare and maintain documentation.
Use effective judgement to weigh different options for achieving better results within appropriate timeframes.
Highlight any concerns affecting workplace deliverables.
