Application Support Officer

• Communicate with users for troubleshooting
• Diagnose problems and propose an adequate solution or work with solution delivery/vendors to reach a solution
• Identify and propose business analysis of needs for designated projects
• Prepare presentation and demo for end users
• Good communication skills with users, IT development team and suppliers
• Prepare user's manual where and when is required
• Contribute with testing team to building test plan, test scripts and user acceptance test where and when is required
• Analyze processes and propose scenarios for improvement and automation where and when is possible
• Check security rules to be aligned with AXA Standard
• Collaborate and support in the release management process (deployments)

Ensure that:

• Resolve complex technical issues under supervision of senior management
• Some independent thought and judgment required, however the resolution of application issues is accomplished primarily through a logical and systematic approach following prescribed and documented protocols and procedures
• Analyze processes and propose scenarios for improvement
• Check security rules to be aligned with AXA Standard.
• Perform Quality Assurance and code review of Systems Application