Application Support, Egypt & Africa

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Position Summary:

·Train and support Egypt and Africa customers, and when required Middle East customers, in the safe and efficient use of applicable Varian Business radiotherapy systems.At the time of writing, these include the ARIA Oncology Information System, Eclipse Operations planning systems, external beam delivery platforms (e.g. TrueBeam, Halcyon and ETHOS), respiratory gating systems, and also the Identify SGRT system.Training must ensure that customers can operate Varian Business equipment according to their clinical needs, with the highest level of satisfaction and in line with any technical or safety policies.

Major responsibilities:

• Travel and train in high-risk countries (example: Libya, Burkina Faso, Iraq, Iran, Syria) according to the Siemens Healthineers security recommendations and guidance.
• Longer assignment of 2 or 3 weeks are frequently required to counsel and support Varian Business customer starting new departments.
• Contribute to develop tailored training programs for customers in the appropriate use of Varian Business hardware and software products.
• Provide applications support for internal Varian Business product testing activities and involvement with ‘Customer Satisfaction Phase’ testing, where needed.
• Provide occasional applications support for Education, Sales or Marketing, where needed. e.g. Clinical School support / customer demo support.
• May also provide demo support in Africa and Middle East at customer trade events.
• Provide support for and participation with the internal training of other Varian Business colleagues, where needed.
• May provide helpdesk support to customers, to ensure that customer enquiries are always addressed in a timely manner and that any data is appropriately handled in accordance with Varian Business policies.
• Keep up to date with reporting and day-to-day admin aspects by means of time sheets, expense reports, training reports etc. (as applicable), to ensure accurate company statistical data on customer-oriented activities is available and current.
• Maintain competencies and Varian Business trainings in an on-going and timely manner. e.g. Learn4U certifications, internal or external training courses, or on-site hospital visits.
• Attend Health & Safety training to gain and maintain a sound knowledge and systematically apply national laws and Varian Business regulations on health & safety in the workplace environment, particularly concerning travel safety, radiation, and electrical safety.

Education / Experience:

Degree/diploma as a professional radiographer

Minimum of 3 years professional experience in the radio-oncology field with radiotherapy equipment

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

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