Bayt.com
https://bayt.page.link/YPUFdc6zQrAzFkw88
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Job Description

  • Monitor and maintain the performance of key business applications.
  • Ensure continuous availability and reliability of applications to support business operations.
  • Perform routine checks, backups, and system health assessments.
  • Diagnose and troubleshoot issues reported by users and provide timely resolutions.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Maintain accurate documentation of issues and resolutions in ticketing systems.
  • Assist in planning, testing, and implementing application upgrades and patches.
  • Coordinate with vendors and stakeholders to schedule maintenance and minimize downtime.
  • Provide end-user support for application-related issues.
  • Offer training and guidance on best practices for using enterprise applications.
  • Create and update user guides, FAQs, and documentation.
  • Work with third-party vendors for application-related support and escalations.
  • Ensure compliance with service-level agreements (SLAs) and manage vendor performance.
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