Application Analyst Support
Job Description
Position Title: Application Analyst Support
Reports to:Applications Manager
Unit / Division / Department / Section: Corporate Business Systems
JOB PURPOSE: Design, develop, and customise programs and applications to suit corporate requirements. Liaise with Team leader and operating teams to set and follow guidelines when designing and implementing a solution. Assist and Troubleshoot problems if necessary to ensure smooth flow of daily activities.
KEY ACCOUNTABILITIES:
ERP – Developments: Write new sessions, program scripts or reports based on requirements for new functionalities or information availability to enhance end user productivity or optimize standard procedures or functionalities Follow the implemented change management and release management controls
ERP Application Support:
Provide end users with the necessary support Escalate unresolved cases to second level of support Book new requests with external application support if advised from 2nd level of support Follow up with external support till a solution is provided and implemented
SPAN OF Communication :
Internal: Corporate IT & Business System Unit
External : IT Vendors; External Application Support
Job relevant information (BOUNDARIES & DECISION-MAKING AUTHORITY): The jobholder is responsible for making decisions related to their direct scope of work
Skills
QUALIFICATIONS, EXPERIENCE, & SKILLS
Required Qualifications:
Bachelor Degree in Computer Science/Information Technology or related degree
Preferred Experience:
0 to 3 years of relevant experience is a plus
Job-Specific Skills:
General knowledge in programming skills, SQL, 4GL is a plus
COMPETENCIES:
Provide assistance or support to others and share information freely Very well organized and assume good follow up Require excellent skills in databases, word processing, spreadsheet, and presentation applications Computer language knowledge especially in SQL, 4GL
Job Location Cairo, Egypt Years of Experience Min: 1 Max: 3 Residence Location Egypt
