Akeed Care Agent

About FlyAkeed:

FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.

Highlights:

Current funding stage: Series A

FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.

We are seeking a highly skilled Customer Support Chat Agent with extensive travel industry experience to join our team. The ideal candidate will excel in handling corporate customer queries, possess in-depth knowledge of Amadeus GDS, and have a strong understanding of hotel operations and complex corporate travel policies and procedures.

Key Responsibilities:

• Manage and resolve corporate customer inquiries via chat support

• Utilize Amadeus GDS to assist with new or existing booking queries.

• Handle hotel-related questions and issues efficiently.
• Navigate and explain corporate travel policies to customers.
• Provide exceptional customer service in a fast-paced environment.
• Stay updated on travel industry trends and regulations.