After Sales Services Engineer (Egypt)

AFS ENGINEER DUTIES

• Increase profit of AFS department (Promote Service package, No FOC Spare part, Consumable selling, Consultant, Trip preparation)
• Provide Monthly report activities, Technical Reports, Equipment Audit Reports, Thread production report all machines of responsible countries to AFS Manager.
• Provide Monthly E-ticket quantity of activity with responsible county (MTBF-MTRR-MTN COST)
• Identify recurrent equipment problems and transfer data to person in charge AFS Level 4 or design Dept.
• Provide Preventive Maintenance Schedule and actual for all Bartec Equipment to responsible countries

Installation and commissioning of all Dextra equipment-Responsible country 

• Perform a full audit of equipment condition on arrival at site.
• Provide recommendations on the location, positioning of the equipment, working racks, services etc.
• Installation & commissioning of the equipment supplied from our workshops in Thailand and Oversea,
• Providing operational training onsite, operation training certificate, all documents relate to commissioning & obtain copies of signed documents to AFS SharePoint (Follow AFS CPM04)
• Provide the list of recommendations on PM, spare parts & consumables stocks to customer
• Provide Monthly E-training to customer which responsible by country
• Perform E-commissioning where we have consultant or customer who already have

Troubleshooting/Preventive Maintenance/ Servicing Missions Audit customer 

• Trouble Shooting once E-ticket created. Perform communicate with customer and provide remote trouble shooting to customer.  Once completed provide the list of recommendation spare part 
• Provide Technical Service report to customer on problem, cause, repair, and any recommendations on elimination of the problem
• Provide machine audit and operation audit (Customer audit form) to customer and purpose service package
• Preventive Maintenance: Perform preventive maintenance L3 100% Of Dextra machines
• Preventive Maintenance: Follow up (Corrective Maintenance). Follow up purchasing item and logistics issue to customer and ensure part fitting properly
• Corrective Maintenance:  Maintain Machine that own by Dextra as Dextra Standard.  (Audit report combine with. Control & Identify reason Free of Charge spare part to rental machine.
• Servicing Mission and Audit customers
• Provide technical Analysis and Customer Audit where necessary trips
• **All Above can be done by Sub-contract **

Ensure that nuclear safety always takes precedence over any other consideration

• Adopt and encourage a questioning attitude.
• Communicate transparently to your management any issue you may have experienced, including any human, technical or organizational issue.
• Use and apply the documents validated in our quality system.
• Understand the root cause of potential issues encountered and use those experiences positively so that our company learn lessons from it;
• Challenge unsafe acts, behaviors, and conditions.
• Always solve the problems by the identification and elimination of the root cause rather than blaming individuals.

Collaboration and support world wide 

• Travel where management requested
• Support remote AFS.

General requirements

• Complete additional tasks as directed by management.

• Bachelor degree in Engineering or related field
• Experience in customer service role would be beneficial
• Very good command of spoken and written English
• Proficiency in Microsoft Office
• Ability to work in multiple projects and to work with little supervision.