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Job Description

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objective: this role is responsible for leading a client needs and building professional business strategies, Develop, and implementing technology strategies that support the overall business goals of clients. brining the gap between business and technology. And helps Sales team on develop client business relationships and ensuring the successful presenting of technology and solutions. This role helps enhance sales team capability, skills, collaborating with stakeholders BDM, Pre-sales, and driving opportunities with sales team.


Requirements

Adoption and Change Management Strategy


  • Develop and execute tailored adoption and change management plans for Microsoft 365 and Copilot implementations.
  • Conduct stakeholder analysis to identify key users, influencers, and champions.
  • Define metrics and KPIs to measure adoption success and user engagement.
  • Build communication plans to inform and engage users throughout the transition.

End-User Training and Enablement


  • Design and deliver engaging training programs for end-users, focusing on key features of Microsoft 365 apps and Copilot.
  • Host workshops, webinars, and hands-on sessions to improve user proficiency and confidence.
  • Create user-friendly documentation, guides, and FAQs to support self-learning.

Customer Engagement and Support


  • Work directly with customers to understand their unique business needs and align adoption efforts accordingly.
  • Provide post-deployment support to address challenges and improve adoption rates.
  • Collaborate with the technical team to ensure technical readiness aligns with adoption goals.

Feedback and Continuous Improvement


  • Gather user feedback to identify gaps and areas for improvement.
  • Propose and implement enhancements to training and change management processes.
  • Stay updated on Microsoft 365 and Copilot feature updates and incorporate them into training materials.

Qualifications:


Educational Background


  • Bachelor’s degree in Business Administration, IT, Organizational Psychology, or a related field.

Experience


  • Minimum of 3 years of experience in adoption and change management, preferably with Microsoft 365 solutions.
  • Experience with Microsoft 365 tools, including Microsoft Teams, SharePoint, OneDrive, and Copilot.
  • Proven success in driving adoption in enterprise or SMB environments.

Technical Skills


  • Strong understanding of Microsoft 365 suite and Modern Workplace concepts.
  • Familiarity with change management frameworks like Prosci ADKAR or similar methodologies.
  • Knowledge of tools like Microsoft Viva for employee engagement and analytics. 

Soft Skills


  • Excellent communication and presentation skills.
  • Strong problem-solving abilities and a user-centric approach.
  • Ability to manage multiple projects and prioritize tasks effectively. 

Certifications (Preferred):


  • Microsoft 365 Certified: Modern Desktop Administrator Associate or similar.
  • Prosci Change Management Certification.

Key Performance Indicators (KPIs):


  • User adoption rate within the defined timelines.
  • Number of training sessions delivered and attendance levels.
  • Customer satisfaction scores related to adoption and enablement.
  • Reduction in helpdesk tickets related to Microsoft 365 usage.
  • Percentage improvement in productivity metrics post-adoption.

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