Job Description
Job Profile Overview:
The Account Manager at Taskeen is a pivotal role that involves managing and supporting our franchise owners. This position requires a multifaceted individual who can handle a wide range of responsibilities, from developer relations to talent acquisition, and from finance to IT. The ideal candidate will be adept at problem-solving, possess excellent communication skills, and have a strong understanding of business operations. Additionally, the Account Manager will play a key role in acquiring new business opportunities and expanding our franchise network.
Job Responsibilities:
- Franchise Owner Support:
- Provide comprehensive support to franchise owners, addressing their needs in various departments such as Developer Relations, Talent Acquisition, HR Operations, Finance, IT, Facilities, Campaigns, Nawy Now, Resale, Generic lists, Collections/Incentives, CRM Training and on-boarding, and Dashboards review.
- Serve as the primary point of contact for franchise owners, ensuring their concerns are addressed promptly and effectively.
- Business Development:
- Identify and pursue new business opportunities.
- Contribute to the acquisition of new franchises, working closely with the sales and marketing teams.
- Problem-Solving:
- Troubleshoot and resolve issues related to CRM technical problems, generic lists, and dashboard reviews.
- Collaborate with internal teams to ensure franchise owners receive the necessary support and resources.
- Training and On-boarding:
- Conduct CRM training sessions for franchise owners and their staff.
- Assist with the on-boarding process for new franchise owners, ensuring they are equipped to manage their businesses effectively.
- Performance Monitoring:
- Monitor franchise performance and provide insights to improve business operations.
- Review dashboards and financial reports to identify areas for growth and improvement.
