Job Description
Starting 2024, the LSEG Customer Connect (LCC) team is rapidly growing its Sales and Account Management footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.We are looking for a new Account Manager to join our team with multifaceted strengths to handle a defined book of business of clients in EMEA – spanning across various customer segments. We are looking for English, French, Italian, Spanish and German speakers.Key Accountabilitiesstrategically develop client relationships for a portfolio of 150+ customersretain clients and grow revenue across your book of businesskeep a strong rolling sales pipeline, look for up-and cross-sell opportunities at all timesgovern effective collaboration with Customer Success Managers, Proposition Sales Specialists, and other internal partners to reach sales goalsconnect client use cases to our solution offering and be your clients go-to persondrive product migrations and projects seeking service improvementlog your efforts and results to ensure accurate sales & cancel forecastingWhat do you need to bring?relevant work experience or a strong sense for account management, sales, marketing, or similar, relationship-based roles in a customer supporting environment.good understanding of or strong curiosity about the financial services industryambition & passion for ‘the new’a good appetite for successtechnical competence, self-starter demeanoroutstanding communication skills, both verbal and writtenoutgoing personality and thriving in a dynamic, vibrant environmentability to spot customer trends and strategiessense of accountability & timely reaction and the ability to prioritize tasks to improve your impactwillingness to go through a dynamic learning path over quite a few monthsteam-spirit and friendly demeanorOur guidelines suggest prior work experience, while we look forward to applications from candidates who display a growth mindset and have a fair set of skills connected to the position.What will you do in your first few months?organically grow in a bold, fast-paced environmentembrace your in-office and online onboarding journeyraise your questions, concerns and needs to be responsible for your journey to successmeet and bond with your Sales and Account Management team in EMEA and beyond (several hundred potential new colleagues)work with your mentors and your leader towards building your professional AM personabuild your internal network and learn to navigate it to get things donedevelop a general, solid understanding of our Financial & Risk solutions offering and articulate it relevantly towards clients, speaking ‘their language’familiarize yourself with our internal toolslearn how to position add-ons, products & solutions to generate strong interest in our offeringbuild relations by organizing plenty of virtual client meetingscontact all of your customer base and thoughtfully navigate through difficult and easy client conversationsbuild strategies to retain your customers and to meet their needslearn how to be in control of a conversationstart building your sales pipelinedevelop your personal brand, be a well-versed representative of our company to the outside.WHY JOIN US?A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus SchemeConstant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic dataProfessional Development: Quarterly Connects to ensure you meet your Goals & ObjectivesFocus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowanceMake An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched FundraisingLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
