Account Manager | Entertainment

Operations & Project Management

• Organize and manage multiple moving projects, dissecting them into key phases and stages, overseeing the daily always-on output for Spotify in Egypt, UAE Morocco & Saudi.
• Tasks that keep the team running smoothly, like planning projects, managing timelines, tracking budgets, updating clients, and handling finances.
• Interrogate client briefs and feedback, so you can accurately relay it to the team, providing descriptive feedback to Creatives, Designers and Social Managers.
• Facilitate communication between all departments (Social, Creative, Production).
• You might not be creative, but you’re a creative guardian. You’ll play a vital role in the quality control of creative output.

Client & Internal Management

• Work with senior clients, you’ll keep partners informed of opportunities for continued development of their business.
• Serve as the partner to the Account Director, while being comfortable in an external client-facing role, where you’ll communicate directly with clients around timelines, process, deliverables & budgets.
• Manage daily deliverables across multiple teams.
• Win over clients and colleagues by nurturing your curiosity and developing your own opinions.
• Understand what drives your clients on both a personal and professional level.
• Maintain a balance between in-person and virtual client meetings, and consistently document follow-ups, actions, and next steps in writing, while minimizing unnecessary emails.
• Value knowledge - your own, newly acquired, or yet to be explored. You stay informed about the industry and our clients, and love to share your learnings with clients & internal teams.

Reporting

• Lead reporting requirements, creating weekly, monthly and quarterly reports, analyzing performance across social (organic & paid), and confidently presenting insights and recommendations to clients.

Scoping

• Write SOWs & accurately scope out of scope projects.
• Price work correctly.
• Understand how people’s time management affects profitability.
• Seek and prioritize paid-for work.
• Ensure delivery is always in line with revenue.

Experience & Competencies

• You love music, especially Arabic music.
• 4-5 years of experience in account management at a creative agency, managing projects across multiple practices from social to video production.
• An exceptional communicator. You excel in creating alignment between stakeholders, partners and our creative teams to bring them along on the journey of each project you own.
• You have a strong understanding of the paid social landscape.
• You have experience in conducting social media analysis and building reports.
• You’re deeply familiar with the latest trends in social & pop culture that can be of relevance to our partners or internal processes. You understand the channels we’re creating work for, so it’s perfectly crafted.
• You’re highly organized, detail-oriented and capable of managing multiple tasks and timelines without compromising on quality. You deliver what you say you will, when you say you will.
• You cast the right teams, collaborating with partners and across departments to deliver solutions on time and within budget.
• You’re proficient in both Arabic and English. You can understand and qualify context in both languages, ensuring a high and consistent level of creative output.
• You manage expectations and you don’t over-promise.
• You’re a strategic problem solver and great collaborator, and are able to remain calm and solutions-oriented under pressure.
• You’re passionate about great ideas.
• You’re proficient with project & time management software.