Why can’t companies achieve the improvement that they read about in articles and see in presentations? Studies have shown that 75% of process projects fail in some way. What is it that BPM professionals know about improvement that companies are missing? The core reason for the company shortfall is that people don’t know what techniques, methods and tools are available and how to apply them in their situations.
Would an audit or improvement assessment help? When would you do a capability check on your process improvement efforts? Since improvement efforts range from fixing problems to major or complete enterprise transformation, a scalable approach is needed for success. Understanding when, how and why to apply improvement techniques is key to process success. Most companies understand the idea of improving a process with observation. This does not yield real improvement but it does get the process ‘up to specification’ like doing maintenance on your car. It doesn’t improve the car but it keeps running as designed.
This professional training session provides a hands on, skill oriented working knowledge of the improvement techniques that process professionals should be using. The learning approach focuses on output and outcomes that lead to improvement success. Participants can apply this learning as soon as they get back to their office.
•Use the steps of BPM to create and manage process artifacts
•Summarize requirements for a process
•Explain process enablers (such as skills, IT and policies and procedures) and why they are important to process performance
•Efficiently gather process material for process documentation
•Explain why measures are important to assessing return on investment for process improvement
•Apply analytics to tease out process improvement opportunities
•Demonstrate how to simplify, consolidate and integrate processes to improve productivity
•Understand the role and use of BPMN
•Describe why process context provides a measure of risk in process improvement
