Learn procedures and best practices drawn from years of experience in both public and private sector organizations. Information Technology Infrastructure Library (ITIL) is a series of books and concepts which help guide an organization in IT best practices in order to provide quality IT services.
This course will show you what to do in terms of improving IT operations – and how to do it. This course will help the delegate to apply the ITIL lifecycle principles to your environment and ensure that the service ethos of continual service improvement is an integral part of business as usual. Among the many benefits, this standard provides organizations with a competitive edge in the RFP process and can be instrumental in audit preparation
