ITIL® Foundation Course with Exam

ITIL® Foundation Course with Exam

About This Course

IT Service Management (ITSM) is a discipline for managing IT systems, philosophically centered on the customer’s perspective of Information Technology’s contribution to the business.

ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management in the world. ITIL® describes an integrated, process based, best practice framework for managing IT services.

ITIL® Foundation training is designed to provide basic knowledge of what an IT Service Management System and its practice oriented implementation.

Career Advancement Areas

Understanding of ITSM concepts and ITIL processes will help to deliver quality IT services.
Stepping stone towards ITIL intermediate or ITIL Expert certification

What You Will Learn

  • Understand ITSM concepts
  • Benefits of ITIL® and ITSM in businesses
  • ITIL® history and certification overview
  • ITIL® generic concepts and definitions
  • Service Lifecycle approach
  • Objective, benefits, high level activities of each processes
  • Relationship between processes
  • Technology and architecture
  • How to improve IT efficiency using ITIL®

Instructions

Prerequisites
It is recommended that the participants have some experience in the IT service management
Duration
2 Days
Who Should Register?
  • • Employees of both internal and external service providers • IT Managers
  • Support team members and team Leaders. • Account managers who interact with business and IT

Overview

Global Success Systems FZ LLC
Course Type:
Certified Training Course
Study Mode:
Classroom
Location:
Dubai, UAE
Fees:
$1,099
Certification:
ITIL Foundation Certificate from Peoplecert
Date:
03/05/17


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