A major goal of this two-day workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.
By attending this course, you will be able to:
• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills in listening actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively
