Module 1: Business Management
 What is Business?
 Business Environment
 Formation of Business
 Forms of Organisational Structure
 What is Management?
 Levels of Management
 Functions of Management
 Managerial Skills
 What is Office Administration?
 Competencies of Office Administrator
Module 2: Business Communication
 What is Communication?
 Types of Communication
 Principles of Communication
 Forms of Business Writing
 Organising effective Meetings
 Preparing professional Presentation
 Develop effective Listening Skills
 Non-Verbal Communication
 Communication Barriers and how to overcome them
Module 3: Team Building & Human Relation Skills
 What makes a Team?
 Stages of Team Formation
 How to manage, delegate and motivate your Team
 How to develop Assertive Skills
 How to negotiate a Win-Win situation
 How to resolve conflicts amicably
 Understanding your boss
 Improving Boss – Subordinate relationship
Module 4: Business Etiquettes
 What is Business Etiquettes?
 Telephone Etiquettes
 Stages of a Call
 Building Customer Relationship
 Dealing with difficult customers
 How to resolve customer grievance
 Cross Cultural business etiquettes
Module 5: Time Management
 Introduction to Time Management
 Benefits of Time management
 Principles of Time management
 Set (SMART) Goals, stay focused & Motivated
 How to catagorise your work using Urgent/Important Matrix
 How to Plan and Prioritize your work using Pareto’s Principle
 Dealing with procrastination
Module 6 : Office Management
 What is Office Management?
 Office Automation
 Record Keeping & File Management
 Office Inventory Management
 Basic Financial Accounting
Module 7 : Personality Development
 Personal Grooming
 How to develop a powerful personality
 Personal SWOT Analysis
 How to create powerful resumes
 How to handle Interviews and leave a lasting impression
 What is Stress & how to manage it?

• Module 1: Business Management
•  What is Business?
•  Business Environment
•  Formation of Business
•  Forms of Organisational Structure
•  What is Management?
•  Levels of Management
•  Functions of Management
•  Managerial Skills
•  What is Office Administration?
•  Competencies of Office Administrator
• Module 2: Business Communication
•  What is Communication?
•  Types of Communication
•  Principles of Communication
•  Forms of Business Writing
•  Organising effective Meetings
•  Preparing professional Presentation
•  Develop effective Listening Skills
•  Non-Verbal Communication
•  Communication Barriers and how to overcome them
• Module 3: Team Building & Human Relation Skills
•  What makes a Team?
•  Stages of Team Formation
•  How to manage, delegate and motivate your Team
•  How to develop Assertive Skills
•  How to negotiate a Win-Win situation
•  How to resolve conflicts amicably
•  Understanding your boss
•  Improving Boss – Subordinate relationship
• Module 4: Business Etiquettes
•  What is Business Etiquettes?
•  Telephone Etiquettes
•  Stages of a Call
•  Building Customer Relationship
•  Dealing with difficult customers
•  How to resolve customer grievance
•  Cross Cultural business etiquettes
• Module 5: Time Management
•  Introduction to Time Management
•  Benefits of Time management
•  Principles of Time management
•  Set (SMART) Goals, stay focused & Motivated
•  How to catagorise your work using Urgent/Important Matrix
•  How to Plan and Prioritize your work using Pareto’s Principle
•  Dealing with procrastination
• Module 6 : Office Management
•  What is Office Management?
•  Office Automation
•  Record Keeping & File Management
•  Office Inventory Management
•  Basic Financial Accounting
• Module 7 : Personality Development
•  Personal Grooming
•  How to develop a powerful personality
•  Personal SWOT Analysis
•  How to create powerful resumes
•  How to handle Interviews and leave a lasting impression
•  What is Stress & how to manage it?

Course Type:

Certified Training Course

Study Mode:

Classroom

Location:

Dubai

Fees:

4,200 AED

Certification:

Certified upon Examination

Date:

18/09/17