Brief course overview:
Effective communication skills help foster cooperation, productivity and teamwork within an organization. Learn essential interpersonal skills that can boost your influence and effectiveness with individuals and groups in a business setting. Learn to overcome typical barriers to listening strategically, provide constructive feedback, identify strategies for communicating across cultures and generations, and understand how gender differences influence communication. Apply core communication concepts and skills to contexts that are critical for enhancing collaboration, increasing message clarity, heightening emotional intelligence, managing conflict and facilitating teams.
• A must for every professional from entry to senior level managers in any industry
• For students aspiring for entry level jobs in any domain this is mandatory.
COURSE OUTLINE
Introduction to Communication & Importance of Business Communication
The Importance of Politeness in Business – Structures and Expressions of Politeness
Customer Service skills in day to day life
Powerful Presentation Skills
How to Say Negative Things in a Positive Way
Professional Telephone Etiquette
Parallelism in Business Writing
Guidelines for Business Letters, Memos & Email
Claim and Adjustment Letters
Various Idioms/Expressions/Vocabulary Related to Business
General Punctuation Review (Commas, Capital Letters, and other punctuation)
At the end of this course, the participants are expected to be able to:
• Communicate confidently in a range of business situations
• Improve your speaking, listening, reading and writing skills
• Learn useful business vocabulary and business expressions
• Revise and extend your knowledge of important grammar structures
• Gain confidence and achieve your business objectives more easily
