Operational Management and Leadership is about getting the most out of your teams and delivering exceptional results. With the ever increasing budgetary demands on all organisations, be it the private or public sector, staff productivity and discretional effort is becoming ever more critical. This paradoxically at a time when customer and stakeholder expectations and demands are ever increasing as service excellence becomes the differentiator between the success of your business and its competitors. If in the public sector, why should those paying for your service similarly not expect this to be world class?
This course will identify the key drivers in delivering exceptional operational performance by looking at vision and mission statements, strategic objectives cascading into team and individual objectives, and the identification, transparency and effectiveness of business measurements that in turn link to their performance and how they are appraised.
In summary, it’s about delivering “Results through People” by ensuring complete engagement of your teams that in turn delivers and responds to the increasing demands of service excellence and your bottom line.
On completion of this five day training course you will receive your certificate which has been fully accredited by Qualifi, an official UK Government recognised awarding body.
• Understand and appreciate the key drivers in delivering Operational Management
• Ensure that you and your teams are aligned to your organizational strategic objectives
• Review and understand the difference between leadership and management and where you sit in this
• Ensure financial delivery including budgetary principles and team buy in.
• Deliver service excellence through a customer centric culture
• Support the human resources framework through staff appraisals
• Understand your personality traits and the potential impact on others
• Effectively monitor, measure and manage operational performance
• Achieve significant improvements in staff engagement and motivation
