About

Owned by HD holding, Experience Management combines years of experience in the banking and finance, real estate, human resource, and retail sectors. With the asset of our varied industry experience, we look to the future of business in the financial sector as leaders and innovators in the “Experience Economy” . From our senior executives to our attentive customer service representatives, we share a common vision — our customers are at the center of everything we do. Combining research, expertise in consumer behavior, innovative design and branding, Experience Management launched its first project, HD experience and exlounge. Our HD experience branches and brand reflect more than just a traditional banking experience. Using customer–centric design concepts the spaces we create are innovative, modern, comfortable and inviting. Customers can achieve their financial goals whilst still enjoying the experience. The scope of Experience Management does not end there. We provide full cycle design, branding, sales and management consultancy. From initial business assessment, innovative retail outlet construction, high-impact branding, training and management strategies to quality control, we build success through our comprehensive strategy1. Quality control: A cornerstone feature of our business is to maintain quality of the customer experience. We institute a method of assuring quality by incorporating detectives as ‘mystery shoppers’ to investigate and listen to how employees are interacting with customers. We believe that the best strategic positions are derived from a deep understanding of your customers and understand the importance of the customer experience in the ever-changing financial services industry. ...Show less