About

INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:-

• Regional Experience (17 years serving the regional industry)

• Industry journals (spearheaded by Customer Middle East portal)

• International Accreditation with recognised Global Industry bodies - Call Centre Industry Advisory Council (CIAC), CCMA, G-CEM, etc.

• Accredited, In-house Call Centre Training Programs (English & Arabic)

• Certified Call Centre Management Training Programs

• Call Centre Trainer Certification Programs

• Call Centre Training Material and Associated Resources

• Region’s only dedicated Call Centre Roadshows, Conferences and Exhibitions headlined by the largest gathering of regional call centre professionals at the annual Middle East Call Centre (MECC) show. ( Next one, MECC 2015 from May 11-14, 2015 at the Dubai International Convention & Exhibition Centre.)

• Call Centre Consulting Services

• Developer of the Call Centre Lifecycle Development System

• Organizes the Annual Middle East Call Centre Awards

Access to a broad range of internationally recognised, certified and accredited Contact Management industry professionals ...Show less