Job Description
NAB Solutions is a Canada-based financial services and technology start-up poised to help everyday consumers navigate personal finance through our lender matching and credit repair services.
We are seeking a bilingual (English-French) customer service representative with experience managing high volumes of customer interactions efficiently and accurately.
This fully remote role requires 15-20 hours of work per week, based on the Mountain Time Zone during weekends. The position has a strong potential to become full-time after a 6-month probationary period, with the possibility of an earlier transition based on performance.
What Your Day-to-Day Will Look Like (But Are Not Limited To)
- Resolve customer issues promptly to ensure customer satisfaction and loyalty.
- Maintain thorough and accurate records of customer interactions and transactions.
- Proactively reach out to customers to gather feedback and identify areas for improvement.
- Provide timely and accurate responses to customer inquiries.
- Proactively reach out to customers to gather feedback and identify areas for improvement.
Skills
Skills and Qualifications:
- At least 2-3 years of experience in a customer service role, preferably within a financial institution or similar fast-paced environment in a regulated environment
- Ability to manage a high volume of calls, emails, and other customer interactions simultaneously, while maintaining high-quality service and strong attention to detail. To demonstrate that you have read this job advertisement in full, please include the job requisition number #101 at the end of your application (cover letter + CV).
- Exceptional verbal and written communication skills in English and French for clear and effective interaction with customers and colleagues.
- Strong problem-solving abilities to address and resolve a variety of customer inquiries and issues efficiently.
- Comfortable using and learning customer service software and systems to track and manage customer interactions and issues.
Assets:
- Existing knowledge in financial services and products (ex. credit repair, debt consolidation)
- Supervisory experience
Application Instructions:
- Interested candidates should submit a resume and cover letter (in one file) addressing the following questions.
- In less than 200 words, describe a specific instance when you successfully turned a frustrated customer into a satisfied one. What steps did you take to achieve this, and what did you learn from the experience?
- What strategies have you found most effective in managing a high volume of calls and emails? How do you prioritize tasks in a fast-paced environment?
- In 100 words or less, how do you manage stress that comes from work?
We are an equal-opportunity employer committed to fostering diversity, equity, and inclusion. If you believe this role aligns with your career goals, we encourage you to apply even if your qualifications or experience do not perfectly match all listed criteria.
All serious candidates will be considered without attention to race, religion, gender, sexual orientation, gender identity, national origin, or disability status. We ensure all applicants receive an equal chance at being hired for the job, so if you have any accessibility challenges and would like to revise your application method, please let us know.
Job Details
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Job Location
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Calgary Canada
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Company Industry
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Financial Services
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Company Type
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Unspecified
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Job Role
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Customer Service and Call Center
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Employment Type
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Part Time Employee
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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1
Preferred Candidate
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Years of Experience
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Min: 2
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Residence Location
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Algeria; Morocco; Tunisia
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Nationality
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Algeria; Morocco; Tunisia
