Bayt.com
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Job Description

Job Responsibilities:

  • Provide technical support and troubleshooting for software, hardware, and networking issues.
  • Respond to customer inquiries and resolve technical issues via phone, email, or in-person.
  • Collaborate with the development team to identify and resolve complex technical problems.
  • Document all support interactions and solutions for future reference.
  • Conduct system diagnostics and provide recommendations for system improvements.
  • Stay up-to-date with the latest technologies and provide technical training to customers.


Skills

Essential Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in technical support or IT helpdesk roles.
  • Strong problem-solving skills and ability to prioritize tasks effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Desired Experience:

  • Experience in customer service and technical support in the IT industry.
  • Familiarity with operating systems, network protocols, and software applications.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
  • Experience with remote troubleshooting tools and ticketing systems.

 


Job Details

Job Location
Manama Bahrain
Company Industry
Human Resources Outsourcing
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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We’re about partnerships! At Career Maker, our aim is changing lives for the better by connecting talent with opportunity. We offer specialised recruitment services spanning across a range of industries with a culture that is focused on exceptional customer service. We are eager to get to know you and your company because that’s how we form real partnerships: partnerships that change lives.

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