Job Description
Description of Accountability:
Profit Financial
- Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
- Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
- Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.
- Manages and controls store approved OPEX budgets ( i.e utilities, wrap supply, staff cost, etc)
- Recommends and initiates plans to optimize the stores’ controllable expense.
- Achieves shrinkage budget below tolerance level thru day to day monitoring of Retail Operating Standard Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level)
Commercial
- Checks and reviews the implementation of display and timely replenishment.
- Manages availability and timely replenishment of stocks.
- Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
- Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
- Ensures customers shopping experience exceeds customers’ expectation.
- Handles and reports product queries, complaints and offer advise professionally aligned with the Brand of Service Standards procedure.
- Drives loyalty members programs and initiatives to achieve target transactions participation.
- Drives selling techniques to achieve target conversion/transaction rate
- Cascades on going promotions, activities, memos, bulletins following the standard power talk guidelines on a regular basis
- Checks and validates proper implementation and execution of promotional and store activities (e.g. promo call outs, hero displays and price changes)
Process
- Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
- Demonstrate strong analytical skills and understanding of the system and reporting
- Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
- Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)
- Cashiering duties
People
- Plans and monitors Personal Development Plans In role development interventions.
- Identifies, implements and monitors team learning interventions.
- Reviews and discusses performance appraisal and personal plans of direct reports.
- Implements action plans for employee engagements
Skills
Required Skills to be successful:-
- Ability to deal effectively with pressure and stress
- Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) Computer skills
- Must have excellent interpersonal and communication skills both oral and written
- Possess organization and time management skills with demonstrated ability to follow sales process
- Excellent organizational skills and ability to show initiative
- Well-groomed and presentable
- Self-motivated, reliable and confident
- Positive attitude and ability to work well with others
- Good knowledge of MS Office products
What equips you for the role:
- Bachelor Degree (Masters Preferred)
- 5-6 years’ experience in retail and team management (preferably in skin care and cosmetics)
- Empathy Customer service and results oriented Leadership and problem solving skills
- Good communication skills
- Excellent relationship skills
- Technical knowledge on products
- Accountability
- Problem solving
- Attention to detail
