Job Purpose: The sales team leader is responsible for developing the sales team, coordinating sales operations, and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. Working with customers and members, evaluate sales agent targets, and determine ways to simplify and improve the sales process. The role will entail assigning sales territories, mentoring members of their sales team, setting targets, conducting sales training, building sales plans, and working closely with the marketing team on site and off site at road shows and events. It requires that the team leader also work closely with Customer Services and the Credit Team to deliver extraordinary customer service to ila customers and to achieve exceptional sales targets. In addition, the sales TL will be responsible for visiting individual potential clients and arranging for roadshows with corporate. Principal Responsibilities, Accountabilities and Deliverables of Role:
Lead, manage and inspire the sales team to achieve individuals and team sales targets.
Monitor and evaluate performance through regular coaching, feedback, and performance reviews.
Identify training needs and provide development opportunities to enhance team skills.
Develop and implement strategic sales plans that expand a company’s customer base and solidify its presence.
Distribute the list of potential clients to the sales agents.
Address any questions or issues clients may have and help them.
Keep an updated customer database.
Measure identified KPIs and send daily reports.
Track and document the sales agent calls and sales performance.
Prepare and present weekly and monthly sales achievements and KIPs.
Prepare the monthly sales incentive.
Identify prospects within the relevant market and use market knowledge to actively acquire new clients.
Introduce clients to the range of ila products /investment opportunities based on their suitability.
Ensure superior customer service and contribute to the overall customer service standards set by ila.
Contribute to the bottom line of business profitability through the accomplishment of profit and growth targets.
Participate in sales roadshows and events.
Resolve complex client issues related to account, products, or processes.
Influence changes to improve end to end processes and meet client needs.
Up-sell, cross-sell and provide regular market information updates and trend analysis to these clients.
Maintains knowledge of all current and upcoming ila bank products.
Confers with other team members on a regular basis.
Listens to and answers questions and resolves concerns to retain clients.
Follows safety standards and policies to maintain a safe work environment.
Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff. This includes all applicable money laundering prevention procedures.
Support the achievement of satisfactory audit rating.
Lead on operational incidents and control enhancement, including defining and implementing controls and risk mitigation actions.
Provide regular insights to the business team for product enhancements and development.
Knowledge: -
Experience in all type of banking products.
Education / Experience: -
Minimum of bachelor’s degree.
Minimum of 3 years in sales or customer service experience is preferred.
Personal attributes: -
Effective communication skills in Arabic and English (written and verbal)
Self-motivated and high level of numerical accuracy.
Ability to manage numerous deliverables within strict time and resource constraints and an eye for detail.
